Covid-19 Update

Coronavirus (COVID-19) Update

4 November 2020

Following the Prime Minister’s announcement on 31 October, we can confirm there will be no change to the service provided to you by Attivo Financial Planning during the lockdown period. We remain open for business and are here for all your Financial Planning needs. We are committed to continuing to provide the highest level of service.

Attivo Financial Planning treat the safety and well-being of our clients as our highest priority and continue to follow the advice issued by the Government and Public Health England. All meetings will continue to take place via telephone or video call.

Our Personal Finance Portal is also available and enables you to view up-to-date valuations and an overview of your investment performance. The secure messaging feature can be used to contact your Financial Planner, and any information or documents you share are fully encrypted. For more information about the Portal, please speak to your Financial Planner or click here.

Should you have any questions or require any further information, please do not hesitate to contact your Financial Planner or a member of the team on 01242 585444 or clientservices@attivogroup.co.uk.

Frequently Asked Questions

How can I see my Financial Planner?

All of our employees are working remotely, however we continue to deliver the highest levels of availability and security to you, our clients.

To ensure the health and safety of both our clients and employees, we do not intend to hold face to face meetings for the remainder of this year. You can talk to your Financial Planner by telephone or video call. Our video call technology is provided by Ring Central. Your Financial Planner will send you an email with a link for you to download.

What happens to paperwork or cheques sent by post?

We are collecting post and processing any paper-based work as frequently as possible. We will ensure you won’t be disadvantaged because of any potential delays. We are also making particular efforts to contact our clients who do not use online services to offer them support.

Where possible we are adapting our processes, as are many providers, to ensure we are working in the most efficient way given the restrictions that are currently in place.

How do I contact my Financial Planner?

If you have any questions at all, please do not hesitate to contact your Financial Planner directly. You can also contact us on 01242 585444 or email clientservices@attivogroup.co.uk.

These arrangements are under continual review and we will keep you informed of any changes.